CRM SOLUTIONS
The 121 Outsource CRM Monitor is unique in that it is the only solution that
accurately depicts the public perception of various Brands in the market
place. To all our clients, the CRM-M has become an invaluable Management
Tool. Both Senior & Middle Management use the CRM-M as an integral part
in monitoring the quality of their service, as well their quality control,
making the term " Knowledge Management" become a total reality.
The 121 Outsource CRM Monitor uses Extensive Data Analysis to bring to the
fore any and all problems related to a particular Brand. In this way,
Trends are identified and monitored which is paramount in identifying
problems before they occur.
The 121 Outsource CRM Monitor is therefore a very unique management tool,
which is provided as a service, not a software package.
Reactive management comes from having the information available and
therefore proves that "Visibility yields velocity" in running
your business.
A comprehensive monthly CRM Monitor is produced. We list detailed
analysis of all actions taken and received and action implemented, plus a
highly innovative analysis package.
These are produced in both hard copy and electronic format and are sent
to designated people within the company on a daily, weekly and monthly
basis.
The 121 Outsource CRM Monitor is also made available of our website and the
designated management from the company are allowed access via password
encryption.
Unquestionably, the 121 Outsource CRM Monitor is unrivalled as it is the only
solution available that monitors the valuable relationship between the end
user and the Service Provider/Manufacturer/Retailer as to product
performance and service delivery.
Everybody who uses CRM has their own definition of what it is, but
they're all agreed as to what it is not: CRM is not about technology any
more than hospitality is about throwing a welcome mat on your front
doorstep.
CRM is a 'big picture' approach that integrates the sales, order
fulfilment, and customer service, and co-ordinates and unifies all points
of interaction with the customer, throughout the Customer Life Cycle (CLC).
PO Box 621 · Howard Place
· Pinelands · 7430 · Cape Town
Tel: +27 21 530-9121 · Fax: +27 21 530-9138 · Call Centre
Fax: +27 21 532-2095
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