AWARDS
KFC Imbiso Award - KFC
"The voice of the customer forms an integral part of our 'One
System' culture as it ensures that we excel at providing complete customer
satisfaction. To achieve this, we need accurate information and quick
response time so we may revert to our customers and turn a negative into a
positive outcome.
Since its inception, 121 Outsource has given excellent support to the
KFC Brand by ensuring efficient customer complaint management and improved
tracking and reporting of data to the RSC and our franchisees.
121 Outsource proactive and positive approach has enabled us to better
hear the voice of our customers and in turn enhance customer relationships.
For that I am proud to present you with the MD's award."
Dane Hudson, CEO, Tricon International
The Alexander Graham Bell Award - Teleschool
"The Alexander Graham Bell Special Recognition award - is awarded
to this company which uses audiotex technology to work as an integral part of
the advertising and marketing mix, adding value to the education system in South Africa.
One program in particular stands out. This program is impressive and
useful. Sponsored by South
Africa's largest insurance company, Old
Mutual, it provides a link between a participating school and its teachers,
pupils and parents. Offering them a way to keep up to date on school
related activities."
Courtney Caggiano, Associate
Editor, Audiotex News, New York
(Old Mutual canceled their sponsorship and we are currently looking for
a new sponsor.)
PO Box 621 · Howard Place
· Pinelands · 7430 · Cape Town
Tel: +27 21 530-9121 · Fax: +27 21 530-9138 · Call Centre
Fax: +27 21 532-2095
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